Frequently Asked Questions

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We service and repair all types of watches but specialize in American pocket watches. Swiss pocket watches are generally not accepted. Watches with mixed up dials, cases, hands or in other words, a Frankenstein, are not accepted. Hunter movements in open face cases known as sidewinders, which is generally not considered correct, are also not accepted. If you dunk your watch in oil in an attempt to get it to run, then your watch will likely not be accepted.  

The time it takes to service a watch depends on the complexity of the movement and any repairs needed. The typical turnaround time for a service is two weeks. 

Yes, we offer a one-year warranty on all watches serviced. If you experience any issues with your repair during this time, we will fix it free of charge. If you decide to tinker around with your watch, spray it with oils, drop it, let your grandchildren play with it, or send it through your washing machine, your warranty will be voided. 

Of course! Almost all watches serviced by us are done through mail. The watch should be packaged very well and sent via whichever mail service you prefer.  

Your watch should be properly packaged into an appropriately sized box. If you can hear your watch bouncing around within the box, then it's no good! Any watch received in an envelope will be refused and sent back. 

Paypal is acceptable although there will be an additional 4% charge to cover their ridiculous fees. Venmo, Zelle, and checks are also acceptable. Mailing cash is not recommended.